Everything here is made to order, just for you. Here's what that means for how your order is delivered, and what to do if something isn't right.

shipping

how long will my order take?

Your delivery time is made up of two parts: the time to print and prepare your order, plus the shipping time to reach you. Both vary by product and location.

how much does shipping cost?

Shipping costs are calculated at checkout based on your location, the product(s) ordered and your chosen shipping method. You'll always see the full cost before you confirm your order.

where do you ship to?

We ship worldwide wherever available. Your destination will be confirmed at checkout. Some remote locations may not be available.

will my order be produced in the UK?

We work with a global network of print production partners. Wherever possible, your order will be produced in the same country it's being delivered to — around 95% of orders are fulfilled this way. Occasionally an order may be produced abroad and shipped internationally, depending on the product and production capacity.

will everything arrive together?

If your order contains more than one item, products may be produced at different locations and could arrive in separate parcels on different days. If you're expecting something that hasn't arrived, drop us a message and we'll look into it.

do I need to pay customs fees?

Most orders are produced in the same country as the delivery address and won't attract customs or import charges. Coverage varies by product though, and isn't guaranteed for every order or destination — including within the UK, since some items may be produced abroad. Where charges apply, they're set by your local customs authority and are the responsibility of the recipient. Import rules change from time to time, so we recommend checking your local rules before ordering if you're unsure.

returns & refunds

can I return my order?

It depends on the type of product:

• Standard physical products — you have 14 days from receiving your order to let us know you'd like to return it, and a further 14 days to send it back.
• Made-to-order or custom products — these can't usually be returned unless they arrive faulty, damaged or not as described.
• Digital products — non-refundable once accessed or downloaded, unless faulty or not as described.
• Original artwork — not eligible for return unless damaged or not as described on arrival.

how do I start a return?

Please contact us before sending anything back — items returned without prior contact may not be accepted, and please don't send returns to our print fulfilment partner.

Email us at support@inkitabstracts.co.uk with your order number and we'll guide you through the process.

what if my order arrives damaged or incorrect?

Please check your order when it arrives. If there's a problem, get in touch as soon as possible with your order number, a description of the issue, and clear photographs of the item and its packaging. We'll always do our best to put things right — whether that's a replacement, reprint or refund.

how long do refunds take?

Once a return is received and approved, refunds are processed to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank or payment provider.